Partner Support Program – Support Caller

Purpose:

To provide support, information and referrals to victims of domestic violence whose partners are on probation for the crime of domestic abuse.

Duties and Responsibilities:  

• Contact victims of domestic violence by telephone.
• Our client’s safety is paramount.  Assess each client’s level of safety and help them develop a safety plan as required.  Do ongoing safety planning throughout contact with clients.
• Provide emotional support by listening to and validating the client’s feelings.
• Provide education/information to clients about domestic violence, ie.  Discuss the cycle of violence, and assist in identifying violent and controlling behaviors of the offender to reduce minimization and denial. 
• Help clients identify options and resources available to them.  Provide appropriate referrals.
• Provide appropriate documentation of client contact according to program specific templates.

Commitment Requirements: 

One three hour shift per week and a minimum six month commitment

Skills and Qualifications:

• Non-judgmental, open-minded and willing to learn
• Excellent communication skills
• Professional demeanor
• Basic understanding of family violence and the cycle of abuse

Orientation and Training:

All volunteers are required to complete 15 hours of mandatory training and an orientation before they volunteer.  In addition, volunteers are required to attend occasional volunteer/staff meetings and take part in ongoing training opportunities.  

Supervision:

Volunteers are supervised by the Partner Support Program Team Leader.

Security Requirements:  

A Police Information Check (PIC through CPS) and Intervention Record Check (Alberta Children’s Services) are required.

For further information or to schedule an interview, contact Alicia Van de Sande: (403) 206-2100 ext. 232.